This Privacy Policy explains what personal information NinoGames collects from Philippine players, why we collect it, how it is used, how long we keep it, who may see it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act 10173).
By registering, logging in, depositing, betting, or using any part of NinoGames, you acknowledge this policy. Please read it carefully so you know exactly how your information is handled before you share anything with us.
Before diving into the full policy, these three areas cover the most common concerns Filipino players have about sharing personal information with NinoGames.
NinoGames collects registration details, transaction records, and game activity to operate your account, process payments, and meet verification requirements. We do not collect information unrelated to running the service or keeping it secure.
When you use GCash, Maya, GrabPay, BDO, BPI, UnionBank, or a Visa or Mastercard to fund your NinoGames account, only the information needed to complete and verify the transaction is recorded. Card and wallet credentials are not stored in a way that permits unauthorised reuse.
Under Philippine law and within the NinoGames account system, you have the right to access what we hold about you, ask for corrections, request deletion where rules permit, and raise concerns about how your data is handled. Contact the website email in the footer to exercise any of these rights.
NinoGames is committed to treating your personal information with care and transparency. This policy applies to the NinoGames website, any mobile-optimised version of the site, and all services accessed through a registered account. It does not cover third-party websites you may visit through links that are not part of the NinoGames domain.
This document should be read alongside the Terms and Conditions and the Responsible Gaming page. Together, these documents describe how NinoGames operates its services and what you can expect from us as a data subject under Philippine law.
If you are using NinoGames on behalf of another person or if a family member has access to your device, please ensure that this policy is understood by anyone whose personal information may be involved in account activity.
NinoGames collects information in three main ways: directly from you during registration and use, automatically through technical systems while you browse and play, and from third-party verification or payment services where permitted and necessary.
| Category | Examples | How collected |
|---|---|---|
| Registration details | Full legal name, date of birth, mobile number, email address, residential address | Provided by you when creating or updating a NinoGames account |
| Identity documents | Government-issued ID scan or photo, proof of address document | Submitted during verification processes |
| Payment information | GCash number, Maya account reference, bank name, transaction reference numbers | Recorded when you deposit, withdraw, or request payment |
| Account activity | Bet history, game sessions, amounts wagered, bonus usage, login times | Automatically recorded by NinoGames systems during use |
| Device and connection | IP address, browser type, operating system, device identifiers, general location | Collected automatically during site visits |
| Communications | Support messages, email correspondence, feedback submitted | Collected when you contact NinoGames directly |
NinoGames does not intentionally collect sensitive personal information beyond what is required for identity verification, security, and the lawful operation of a gaming platform. We do not collect racial or ethnic origin, religious beliefs, or health information unless directly relevant to a responsible gaming concern you raise with us.
Every piece of information NinoGames holds about you is used for a specific, defined purpose. We do not use personal data in ways that contradict why it was collected. The main purposes are:
Important: NinoGames does not sell personal information to unrelated third parties for independent marketing. Information shared with service providers is shared only for the purpose of operating the NinoGames platform, and those providers are required to handle it under appropriate confidentiality obligations.
Under the Philippine Data Privacy Act of 2012, NinoGames processes personal information when there is a lawful basis for doing so. The primary grounds we rely on are:
Where consent is the basis for a specific processing activity, you may withdraw it by contacting NinoGames. Withdrawing consent for essential processing may prevent continued account use.
NinoGames does not share your personal information with parties outside our operations except in the following defined circumstances:
Third parties who receive personal information are required to protect it to an appropriate standard and use it only for the purpose it was disclosed. NinoGames does not give third parties access to your information for their own unrelated purposes.
NinoGames uses cookies and similar technologies on the website. A cookie is a small text file stored by your browser when you visit a page. Cookies help NinoGames keep your session active, remember preferences, understand how pages are used, and maintain security.
The main types of cookies NinoGames uses are:
Your browser settings allow you to block, delete, or limit cookies. Blocking essential cookies may prevent proper login, account access, or game functionality on NinoGames. Most mobile browsers used across the Philippines also allow management of stored website data through the settings menu.
NinoGames keeps personal information only for as long as it is needed for the original purpose or required by law. The general retention approach is:
When data is no longer needed and no legal obligation requires retention, NinoGames will delete or irreversibly anonymise it. You may request information about retention periods applicable to specific categories of your data by contacting the NinoGames support email.
NinoGames applies technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, destruction, and alteration. These include, but are not limited to, access controls that limit which staff and systems can view personal data, connection encryption for data in transit, secure data storage practices, monitoring for suspicious activity, and regular review of technical safeguards.
No digital service can guarantee absolute security. If you know or suspect that your NinoGames account, password, or linked payment details have been compromised, stop using the account and notify us immediately through the email shown in the footer. Do not share your password, one-time verification code, or recovery information with any person, including people claiming to represent NinoGames.
Your responsibility matters too: Use a unique, strong password for your NinoGames account. Avoid logging in on shared or public devices. Sign out when you are finished, and report anything unfamiliar in your account activity without delay.
Under the Philippine Data Privacy Act and related issuances, data subjects hold specific rights regarding their personal information. The following rights apply to your NinoGames account data:
To exercise any of these rights, contact NinoGames using the support email shown in the footer. Include your registered name, mobile number, and a clear description of your request. NinoGames will acknowledge and respond within a reasonable period, and may need to verify your identity before fulfilling the request.
NinoGames is strictly intended for adults who meet the minimum legal age requirement for gaming participation. We do not knowingly collect or process personal information from persons below the required age. Registration requires confirmation of age eligibility, and NinoGames may request identity documents to verify this.
If NinoGames becomes aware that an underage person has submitted personal information or registered an account, we will take appropriate steps to remove the data and close the account. If you are a parent or guardian who believes an underage person has used NinoGames, please contact us at the email address in the footer immediately.
NinoGames may update this Privacy Policy from time to time to reflect changes in services, payment options, applicable law, regulatory guidance, or technical practices. The current version will always be available on this page with an updated effective date at the top.
Continued use of NinoGames after a policy update means you have accepted the revised version. If a change is significant and you do not agree with it, stop using the service and contact us to discuss your account before making further transactions.
We recommend reviewing this policy periodically, particularly if you update your account details, change your payment method, or notice changes to the NinoGames service that may affect how your data is used.
If you have a question about this Privacy Policy, want to exercise a data subject right, have a concern about how NinoGames handles your information, or need to report a suspected security issue, please use the NinoGames support email shown in the footer section below.
When contacting us about a privacy matter, please include your registered name, the email or mobile number on your account, and a clear description of your concern. Do not include your password, one-time codes, or full payment account numbers in any message.
For general gaming and account questions, the FAQ page may have the answer you need. For terms of service matters, refer to the Terms and Conditions. For responsible gaming guidance, visit the Responsible Gaming page.
NinoGames aims to respond to privacy-related enquiries within a reasonable timeframe. Complex requests that require identity verification or records review may take longer, and we will let you know if that is the case.